Ruthless tycoon Donovan Credo wants to take over the hotel. He is well known in the business for replacing existing staff with his own people.Credo likes Rebecca and tells her her job is safe. She can also choose two members of staff who will not be sacked.

Charlie and Rebecca are now a couple, and Jackie isn't finding it easy to cope with seeing them together. Then Charlie has more trouble to deal with when his younger brother Dan turns up at the hotel, followed closely by a few heavies who are out to cause trouble.Meanwhile, the wine list is not what it could be, and the rich Mrs Klein suggests a wine tasting competition. James agrees, but he is worried about coming out of the event well.

A former nurse who has found fame as a reality TV star reserves a room in the hotel. Gino becomes besotted with her, while Luke sees an opportunity for blackmail. Jackie is delighted when a novelist she admires checks in but a private meeting leaves her shaken.

Adrian Tintagel, the leader of a strange cult, checks in. Then Anna discovers Tintagel's doomsday mission and finds herself in danger. Meanwhile, a Premiership football team is staying at Hotel Babylon. While their nefarious requests do not bother Tony, their appalling behaviour towards the hotel staff tips him over the edge.

Tony is left seething when he loses out on a prestigious award. He decides to modernise his skills, only to find himself embroiled with a gang of Russian drug dealers.Meanwhile, Rebecca improves staff morale by reinstating a Christmas party, and things hot up as she and Charlie prepare it. Then Anna sees her chance to make a lot of money out of a British actor and renowned sex addict who is staying at the hotel.

Charlie is back after the gun incident, and Hotel Babylon has more press coverage than ever. A member of parliament's wife is staying at the hotel after her husband has been cheating on her, and with the story all over the newspapers Rebecca helps her to take revenge. But something is not quite right...Other staff are busy helping a couple who have checked in separately, not knowing that their rooms are next to each other. Meanwhile, the staff are having a war against a rival hotel.

An old workmate of Anna's is holding a smart charity ball at the Hotel, and some of the staff are out of uniform. One guest, Lady Stanwood, is known to all, as she is a former chambermaid at the hotel. But Anna is not going to be upstaged. Meanwhile, an old school friend of Ben's checks in. In the kitchen, European co-operation is the order of the day.

Charlie rushes to help Robert Kane, a heart-broken business man who threatens to kill himself by jumping off the hotel's balcony.Meanwhile, Rebecca's divorce is at last finalized, and she throws a party to celebrate. But some shocking news leaves everyone reeling.