Investigators grapple to make charges stick in the cruel hoax call case that has plagued America's fast-food restaurants for a decade. With scores of victims in the caller's wake, one brave teenager takes on her employer in a David and Goliath trial.

Investigators come face to face with the suspected hoax-call-cop. Ten years into the caller's cruel strip-search campaign, leaving young victims across the nation, they push for a confession. But it's clear their battle for justice is just starting.

A hoax caller persuades fast-food staff he's a cop, with devastating consequences for his teenage victims. Uncovering a terrifying 10-year campaign by the perp from a Florida phone booth, CCTV reveals the uncomfortable truth about his identity.