The FBI asks Eric to use his negotiating expertise to convince the brainwashed survivor of an internet predator to reveal the identity of the person who incites vulnerable people to harm themselves.

The team's search for a missing high-end escort leads to evidence that she was caught between a cop with a vendetta and a dangerous drug dealer.

Eric and the Crisis Resolution team are brought in to negotiate a blood money payoff when a man is murdered and his wife is threatened to be next.

The FBI brings in the Crisis Resolution team to negotiate with a formidable sociopath who is targeting diabetics and giving them tainted insulin.

When a kidnapper from a past case returns and threatens to harm a child, the team is forced to confront the consequences of Eric's policy of letting perpetrators go free.

When a death row inmate gets a "ransom" letter offering him exonerating evidence for $500,000, the Crisis Resolution team has 48 hours to verify that the information is real.

When a disgraced negotiator impersonates Eric, the team races to recover a kidnapped hotel owner, the ransom money and Eric's tarnished reputation.

When a baby is stolen from his crib by a notorious serial kidnapper, the Crisis Resolution team must find out why the baby was targeted and locate him before he is taken out of the country.

When a bombing at a genetics company causes a woman to lose her memory, the Crisis Resolution team works to put together the pieces of the crime to figure out if she’s a victim or the bomber.

Eric and the team enter the world of Italian fashion royalty when they are hired to negotiate the safe return of a world-famous designer's kidnapped wife.

When Eric and his new girlfriend, Kate, head to a gala at the American Embassy in Bogotá, they become embroiled in an assassination attempt.

When a Russian prima ballerina and her rival are kidnapped, the Crisis Resolution team must use their own brand of fancy footwork in the cutthroat world of ballet to get both women back safely.

When Cynthia and her younger brother, Tyler, are abducted by a criminal Tyler’s indebted to, Eric and the Crisis Resolution team are forced to break all the rules in order to find them.