- 6.0/101 votes
#1 - Beyond Our Control
Season 1 Episode 3 - Aired 1/12/2004
At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying series, we provide viewers with complete access to the inner workings and emotional stories behind Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees. Our "cast" of characters includes the personnel who create a minor miracle every day by getting the airline airborne.
Director: N/A
Writer: James Harrod
- 6.0/101 votes
#2 - Terminal Beauty
Season 1 Episode 7 - Aired 1/26/2004
It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers. Supervisor Yolanda meets country singer Randy Travis before running into a group of drunk and troublesome young women who were kicked off their flight. And in Chicago, ramp staffers Hector and Juan hope they'll be chosen to throw out the ceremonial first pitch in front of 40,000 fans at Wrigley Field that night.
Director: Matthew Barbato
Writer: James Harrod
- 6.0/101 votes
#3 - You Must Be Kidding?
Season 1 Episode 11 - Aired 2/16/2004
A drunken passenger needs a police escort and two overweight customers take the armrest test.
Director: Lee Servis
Writer: James Harrod
- 6.0/101 votes
#4 - Don't Take No For An Answer
Season 1 Episode 15 - Aired 3/15/2004
In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger track down his army buddy, last seen somewhere between the ticket counter and the gates. They've survived months together on active duty in Iraq, but will they be able to reunite for their journey home? Meanwhile at LAX, temperatures rise when an airline mix-up separates parents from their children.
Director: Jo Inglott
Writer: James Harrod