The employees celebrate the past, present and future of Cloud 9.

Amy and Garrett embark on an investigation as they sift through abandoned photos during the store's spring cleaning. Meanwhile, Jonah goes out of his way to woo Glenn in hopes of gaining his approval and Cheyenne's fiancé starts working at Cloud 9 for some fast cash.

It's Cheyenne and Bo's dream wedding, but not everything goes according to plan. Meanwhile, relationships unravel as Amy and Jonah dodge relationship rumors. Glenn tries to change Jeff's mind after learning of upcoming layoffs, Dina talks her way into the wedding party and Mateo dodges Jeff.

Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. But when the company's tactics grow more extreme, everyone must band together to save one of their own.

Some inside information leads the Cloud 9 employees to try to make the store seem perfect for one day.

Much to Amy's dismay, Glenn hires Amy's husband, Adam, for some extra help, exposing her in ways in which she is not prepared. Frustrated with the lazy, noncommittal temps, Jonah and Garrett start an employee draft to place bets on who will quit first while Glenn tries to find the perfect person to play Santa at the store for Christmas.

A dead body is discovered in the store on Halloween, throwing Glenn and Dina into a panic, and confusing the shoppers. Meanwhile, Amy and Garrett get into big trouble using a dating app on Jonah's phone.

As the store prepares to host a company-wide Town Hall meeting, Amy and Jonah are forced to put their conflicts aside and rally their co-workers to confront the CEO. Meanwhile Glenn struggles with the pressure of speaking to a global audience.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship. Dina, Glenn and Cheyenne's plan to boost the scores creates new and bigger problems. Jonah tries to convince Sandra to value herself.

After Amy calls corporate to talk about maternity leave for employees, everyone ends up in a frenzy when Jonah mentions unions.

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees. Dina needs Cheyenne's guidance when her ability to run the store is compromised. Jonah tries to help Mateo.

When Glenn and Dina offer amnesty to all the employees for any bad things they confess, Garrett and Cheyenne try to decide how to take advantage of it. Meanwhile, Jonah and Amy try to defuse an awkward situation that has the whole store gossiping.

Secrets come pouring out after the employees get locked in Cloud 9 overnight.

After new parents Cheyenne and Bo get into a fight, Amy and Glenn take vastly different approaches in giving them advice. Meanwhile, Mateo and Jonah get assigned to handle dog adoptions in the store and work feverishly to get all of the dogs adopted once they find out what will happen to the dogs if they don't. Dina refuses to adjust Garrett's timecard based on "store rules," leaving Garrett happy to taunt Dina in revenge.

The storewide heater malfunction magnifies angry tensions between Amy, Jonah and the back warehouse employees after both sides refuse to clean up a spill. Meanwhile, Dina and Garrett find a way to pass the time and Cheyenne helps Glenn through an existential crisis as he tries to fix the heater himself.

Sandra and Jerry are getting married! When Jonah’s attempt to help the caterers and Dina’s obsession with wedding security threaten to derail it all, it falls to Amy to make sure Sandra’s big day isn’t ruined. Garrett struggles with what to say in his Best Man toast, while Mateo finds that starting a new relationship may be more complicated than he thought.

During the coronavirus pandemic, Amy and Jonah try to bring order to the chaos in Cloud 9 while being pulled in multiple directions. The employees learn what it means to be "heroes," while Amy and Jonah's impending move to California looms large.

Amy and Jonah deal with the consequences of their recent interactions; Glenn and Dina enlist Garrett's help to win the store a visit from Cloud 9's CEO.

Amy and Mateo play dirty to win the employee costume contest after learning first prize is a paid day off; Garrett is tormented by the store's repetitive Halloween music; and Glenn fears he's being followed.

Amy and Jonah get a taste of how the other half lives when they attend a managers' conference; Mateo unwittingly reveals a secret about himself; Garrett and Dina face the trials and tribulations of the giftwrapping station.

Cloud 9 employees experience unforeseen problems with the new Zephra app. Dina's texts lead to animosity, Glenn struggles to deal with a teen craze, and Jonah attempts to prank Garrett to teach him a lesson.

With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement while Dina grows concerned about Garrett's behaviour at customer service.

Glenn pits the employees against each other in a contest to see who can sell more stuff.

When Amy assigns an uncomfortable Jonah to the gun section of Cloud 9, Jonah abuses his right-to-refuse sale to anyone that causes concern, causing an open-carry protest to gather in the store. On principle, Glenn attempts to purchase all of the store's morning-after pills, but finds himself in a moral dilemma when he can't afford them. Dina, Garrett and Mateo hunt down a crow that has flown into the store.