After Cloud 9 changes their policy of locking up Black beauty products, the employees are forced to reckon with systemic racism in the store, with Garrett leading the charge. Glenn desperately tries to right the store's wrongs, in misguided ways.

On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees. Dina needs Cheyenne's guidance when her ability to run the store is compromised. Jonah tries to help Mateo.

When local small businesses set up shop inside Cloud 9, Glenn tries to help his wife Jerusha sell her handmade needlepoint, despite Jonah's concerns that he's pressuring his employees. Meanwhile, Amy doesn't feel Latina enough when a guy flirts with her in Spanish, and Garrett tries to uncover the truth behind a beer vendor's product.

When Jonah's coworkers discover a mannequin that looks exactly like him, it quickly becomes everyone's newest obsession. While doing his best to prove to Amy and everyone else that the teasing doesn't bother him, Jonah ends up doing the complete opposite. Elsewhere Cheyenne is thinking of putting her baby up for adoption, pitting Glenn and Dina against one another in a fight over who would make the better parent.

Amy's daughter Emma is without childcare and has to come to the store for the day. Unfortunately, this is against store policy, so when Glenn pulls Amy away to help him with a task, Jonah has to keep Amy's secret and an eye on Emma. Elsewhere Mateo and Cheyenne fight over a couch that is on sale because an elderly man passed away on it and Dina tries to catch a shoplifter.

Despite Dina’s protests, Amy lets Glenn’s pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won’t recognize Amy’s authority. Jonah spearheads Cloud 9’s green initiative, but is met with apathy from his coworkers.

Amy and Jonah help Mateo run a toy drive to make him look good for his immigration hearing, but they clash with a competing charity rep. Sandra and Jerry ask Glenn to officiate their wedding despite Dina's protests. Cheyenne gets real with Garrett.

When Carol returns to the store post-suspension, Amy struggles with employees who refuse to work with her. Garrett and Mateo take advantage of the gig economy. Jonah tries to convince Raise the Wage protesters that he's one of them.

As the Cloud 9 employees prepare to send Amy and Jonah off, Mateo and Glenn attempt to organise a video tribute and Dina searches for a new best friend.

Jonah begins his first day on the job at big-box store Cloud 9 and immediately starts a rocky relationship with floor supervisor Amy when he comes off as elitist and mistakenly marks appliances for only a quarter. He is also the romantic target of aggressive assistant manager Dina, whose bible is the employee code of conduct. Pregnant Cheyenne shares a memorable moment with her boyfriend, Bo.

Store manager Glenn gets overly excited when the Cloud 9 corporate magazine, Stratus, is interested in a story. The reporter, Cynthia, is more focused on Jonah, however, and the two develop a more-than-business relationship, which Amy had suspected. Garrett does his best to avoid be photographed for the magazine's cover. Cheyenne asks her boyfriend, Bo, to come up with a corporate jingle to help earn money to pay expenses for their upcoming baby.

When Glenn publicly congratulates Jonah for his superb test results, Amy becomes slightly annoyed and competitive, resulting in a chaotic battle of street smarts vs. book smarts. Meanwhile, the rest of the Cloud 9 team are on the lookout for a secret shopper, determined to be on their best behavior for him.

Cheyenne shops Cloud 9's one-day wedding sale while Amy and Dina search for her missing fiancé.

Jonah struggles to tell Dina he doesn't reciprocate her feelings, while Glenn chooses a new assistant manager.

A Cloud 9 Olympics promotion gives Amy the chance to meet her childhood hero, gold medal-winning gymnast Missy Jones. Meanwhile, storewide "Olympic fever" causes Glenn to have some difficulty balancing his extreme patriotism, Jonah to learn a secret about Mateo's past and Dina strives to create a "closing ceremony" her colleagues will never forget.

The staffers go on strike, but Amy and Jonah make things worse by negotiating with corporate. The ambitious Mateo regrets going on strike and sneaks back into the store. Garrett meets a sightly woman on the picket line.

When Cloud 9's spokesman is accused of a heinous crime, Glenn worries that he doesn't know enough about his employees and Dina exploits his concerns by carrying out storewide drug testing. Meanwhile, Amy and Jonah have a fun, flirty day avoiding work and daring each other with a series of pranks; Cheyenne can't stop talking about her baby, which annoys Garrett ; and Mateo continues to look for romance in his ambiguous relationship with Jeff.

When Amy sees Mateo out on a secret date with Jeff, she ignores Garrett's advice to stay out of it, and ends up throwing multiple relationships - both real and imagined - into chaos. Meanwhile, Glenn resents Jonah for outshining him during Cloud 9's Wellness Fair, and Dina tries to prove that Amy faked an illness.

Glenn invites all of his kids to the store causing disorder among the employees. Jonah develops a romantic interest in Glenn's 25-year-old daughter, and Amy gets caught in the middle. Meanwhile, Garrett, Dina and Cheyenne struggle to keep track of one of the toddlers and Mateo tricks the kids into working for him as he grapples with life after Jeff.

When Amy throws a party to prove how great she's doing post-divorce, she's forced to enlist Dina and Jonah's help, and Dina ends up making the ultimate sacrifice. Meanwhile, Glenn and his wife Jerusha are forced to conduct some personal business at Amy's home.

Laurie, the new district manager, visits the store and decides to make some cuts to save money. Amy and Jonah plead with her to not fire anyone and search for other ways to make up the money. Meanwhile, Mateo struggles to prove his skills on the cash register.

As lottery mania sweeps the store, Dina encourages the employees to sell as many tickets as possible; Jonah helps Amy track down the new district manager to lobby for a raise.

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.

Amy amps up the store's Halloween spirit to impress the new district manager, even setting up a haunted house that terrifies Glenn. Jonah collects the last of the union cards. Cheyenne and Mateo wonder if any Cloud 9 employees are capable of murder.