Bride-to-be Sarah Graham has a disappointing encounter with a James Bond lookalike in Luton and an aggrieved passenger causes headaches for staff at Liverpool's John Lennon airport. Bristol supervisor Gemma has doubts about allowing a 12-year-old to fly with a supposed family friend.

Richard Branson turns up at a press conference marking the departure of easyJet founder Stelios Haji-Ioannou, and singer Antony Costa reveals a talent for impersonations. The afternoon flight to Malaga is delayed because of a cracked windscreen, and a passenger arrives at Liverpool without her passport.

A passenger at John Lennon Airport is caught smuggling a cat in her handbag. Supervisor Jo Dempsey tries to get an engagement ring to its owner via the cockpit window, and a Tina Turner impersonator is diverted from Luton to Stansted Airport in a desperate effort to get to Belfast.

A freak blizzard holds Luton Airport in its icy grip, and tempers become heated as passengers begin to realise they are trapped for an extra night. At Bristol, re-routed travellers face a hefty bill for a coach to transfer them to Stansted, while in snow-free Liverpool, a Belfast-bound passenger refuses to accept responsibility for a wrongly dated ticket. The only people enjoying the weather are a father and son heading for St Moritz to compete in a race on the Cresta Run.

As former Go staff get used to the new easyJet colour scheme, the recent introduction of a 40-minute check-in causes Lorna Harrison a few headaches at Liverpool. A passenger's Valentine's Day rendezvous in Amsterdam is ruined by a delayed flight, and Leo Jones tries to win back the affections of stewardess Mel. Meanwhile, a man manages to lose his wife in the Luton terminal.

A Blackburn Rovers fan gets flak from a flight steward as he makes the regular trip from Switzerland, where he works, to support his team, and Sarah Teale encounters an irate Swiss businessman at Liverpool who will not take no for an answer. Former Go staff in Bristol have mixed reactions to their new orange easyJet uniform.

Tempers become frayed as traffic jams make passengers miss their planes, including a couple bound for a funeral in Italy. A French student mistakenly goes to Heathrow instead of Luton and finds she is too late to get to Paris. At Liverpool there are happier scenes as Simon Whiteford dons a clown costume to greet girlfriend Helen Saunders in the arrivals lounge with a marriage proposal.

An Elvis impersonator flies from Liverpool to Malaga, determined to practise his act en route, while delays on the M1 spell chaos for Luton's sales desk staff. Leo is overjoyed when his idol Nadine Coyle of Girls Aloud turns up in the departure lounge, but acting supervisor Aaron Storey has a hard time with irate passengers who have missed their flight to Glasgow.

The easyJet crew uses a series of therapies to help a woman with a fear of flying pluck up enough courage to board a plane and visit her nieces in Spain. In Liverpool, passenger service agent Rachael Gardner deals with a passenger who has dislocated both knees.

Jane Bolton is besieged by delayed passengers at Luton Airport, while at Liverpool, Rachael Gardner recovers from her hen night and tackles two honeymooning skydivers who want to take their own parachutes on a flight. Phil Ansell spends a relaxing weekend with his aerobatics team the Aerostars.

Big-hearted easyJet staff in Liverpool plan an elaborate welcome for newlywed passenger service agent Rachael as she flies back from Mauritius with husband Ben, while a double-booking mix-up causes tempers to flare at Luton - and Aaron Storey finds himself squarely in the firing line.

Three Australian passengers dice with death in Pamplona, where the San Fermin festival sees six wild bulls released into the streets. Dispatcher Chris Hall undertakes a fundraising feat for charity, preparing to dive into a tank full of sharks, and Bristol's computers are switched off.