London Ambulance Service manage a multi-storey flat fire and face the impact of assaults, both on patients and themselves.

Emergency medical technician Ellis draws on his own personal experiences to help a patient struggling with alcohol addiction, as the Budget for spring 2024 is announced.

Dispatchers Karen and Lucy face an overwhelming surge of urgent calls, while crews out on the road grow frustrated by frequent callers taking up valuable emergency resources.

Multiple specialist resources rush to help patients injured after a shooting on a busy street in Clapham, while paramedics care for elderly patients reluctant to accept help.

It’s a run of night shifts for the London Ambulance Service and delays are on the rise. Despite intensifying pressure, paramedic Rob uses his Essex charm to put every patient at ease.

In south west London, Martin attends a child hit by a car, while dispatchers Ed and Webster work tirelessly to get ambulances to patients as hospitals reach full capacity.