A day shift takes an unexpected turn for West Midlands Ambulance Service paramedics, Nat and Nat, when a 999 call about an unconscious patient suddenly becomes very personal. In the meantime, a 19-year-old girl has been taken ill at school.

New Year's Eve is the busiest shift of the year for West Midlands Ambulance Service. Extra staff is brought in to care for those in need, but the night does not go as planned.

Pete and Matt, a specialist trauma team, are called to treat the victim of a brutal knife attack. Paramedics Christine and Chris start their day shift with a man who has collapsed in Worcester town centre after a suspected drug overdose. Jo and Tracey are called to 90-year-old Dennis, who's been vomiting. Christine and Chris are dispatched to Theresa, a terminally ill patient with suspected neutropenic sepsis caused by her cancer treatment. Crewmates Mark and Nieaal drive 20 minutes on blue lights to Ledbury in the dead of night to treat 96-year-old Jim.

Nina and Lauren respond to a caller whose mother has stopped breathing and is in cardiac arrest. The call handler in the control centre gives CPR advice over the phone while paramedics travel on blue lights to the scene.

At the start of a night shift, West Midlands Ambulance Service is receiving a High volume of emergency calls and is struggling to cope. A specialist paramedic attends a machete attack but his less urgent jobs are even more time-consuming.

The last Saturday before Christmas is a busy, with controller Sui having to prioritise stabbing victims and reports of drowning over patient's like Betty, whose daughter says she's fine but needs help getting up having fallen to the floor.

The North West Ambulance Service prepares for England's meeting with Croatia in the World Cup semi-final. As the country comes together in hope and excitement, the crews nervously anticipate the increase in calls that will follow no matter what the result.

While most enjoy a hot May bank holiday weekend in Manchester, North West Ambulance Service paramedics Gary and Claire need face matters of life and death.

Call handler Laura offers life saving advice to a panicked 999 caller, the call makes such a deep impact that she decides on the spot to change the direction of her life.

As senior paramedic Rich waits for his first job, he comments on the increase in homelessness in Greater Manchester. A category one response is needed for a man lying unconscious on the street because it is believed he has taken synthetic cannabis.

Doctor Ian and paramedic Nikki see the human consequences of youth violence when they attend a 13-year-old who has been stabbed and two young men who’ve been shot.

North West Ambulance Service faces the pressure of the busiest day of the winter so far with an overwhelming volume of calls and severe delays handing over patients in hospital.

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Joining ambulance crews in Greater Manchester as they tackle the freezing winter conditions. Advanced paramedic Jon treats a homeless man who has spent the night in a van.

Following ambulance teams attending to the 1.4 million people of Merseyside on St Patrick's Day weekend.

The control room team feel the pressure on a busy night as they receive calls concerning a cocaine binge, a traffic collision and an accident involving a cherry picker.

North West Ambulance Service mobilises extra resources as thousands of visitors arrive in Liverpool for the Grand National.

A burglar has injured himself while trying to escape from a house he was burgling. As Kirsten arrives to support the crews already at scene, she finds he is in agony with a nasty open fracture to his leg.

A man found slumped in his car in the city centre turns on the good samaritan who called an ambulance for him, leaving the caller needing emergency hospital treatment.

Call handler Brogan has to guide one caller through the process of performing lifesaving CPR while they wait for an ambulance to arrive.

Ambulance crew Kate and Femi are dispatched to a young man who is struggling to breathe. It turns out he's suffering from severe anxiety, prompting Nigerian-born Femi to reflect on what he's learned about the people here in London.

Advanced Paramedic Kev is dispatched to a cardiac arrest. While the ambulance crews on scene continue to give CPR, Kev's attentions turn to support the family members anxiously waiting.

It's Friday night and 320 crews are on duty in the capital. Reports are coming in of an armed male on the loose, but it's a call for a reported stabbing seven miles away which takes priority.

It's payday weekend for millions of Londoners, and the 370 ambulance crews on duty are busy caring for the capital. Thirty minutes into the night shift, police request urgent assistance at the scene of a stabbing.

It's Halloween and in the control room, B watch are on duty and tare expecting a busy night. A call from the London Fire Brigade requesting assistance at a fire in a block of flats immediately puts the team under pressure.